SURVEY
WINTER Edition
2012 Emergency Notification Survey
This survey includes information from emergency notification service providers. The information came directly from the vendor. Please use the
contact listed for questions or more information. The survey looks at the following questions: types of systems; average hourly call capacity; device
delivery options; additional features; inbound calling capabilities; tools that system can integrate with; customer support and training; and unique
features of the notification system. To have your organization listed in a future survey, please e-mail drj@drj.com.
Company/
Product Name
Years
in
Busi-
ness
Systems
Average
hourly
call
capacity
Hosted
or
On-
Premise
Messages
delivered
to what
devices?
Features
offered?
In-bound-calling?
Tools
system can
integrate?
Customer support and training
system; unique features of
system
AMTELCO
Red Alert Emergency and Event
Notification System
4800 Curtin Drive
McFarland, WI 53558
(800) 380-7345
www.redalertsystem.com
30+
Dedicated
and
shared
Thou-
sands,
actual
number
depends
on
message
length
and
system
configu-
ration
Both
cell phones
satellite
phones
PDA, SMS
email
blackberry
landline
phones
pagers
fax
toll free activa-
tion, answer-
ing machine
detection, on
the fly message
recording,
24x7x365 tech
support, multilan-
guage support,
polling abilities,
conference
call bridging,
international dial-
ing, contractual
SLA, on demand
reports
Yes
Any type of
comma-delimit-
ed files
Amtelco offers 5-star service
and support 24/7/365.
Comprehensive training is
accomplished online and the
TechHelper Web includes
training videos, FAQs, upgrade
information and more.
Red Alert is extremely easy to
use, features unlimited alerts,
groups, responders, unique
survey options, SQL reporting,
online alert monitoring, and
much more!
AVALUTION CONSULTING
The Planning Portal Notification
1220 W. 6th Street, Suite 307
Cleveland, OH 44113
866-533-0575
www.avalution.com
www.theplanningportal.com
2
Shared
hundreds
of thou-
sands
Hosted
cell phones,
PDA, SMS,
blackberry,
landline
phone,
email
answering ma-
chine detection,
on the fly mes-
sage recording,
24x7x365 techni-
cal support,
polling abilities,
international dial-
ing, contractural
SLA, on-demand
reports, text to
voice conversion
The Planning
Portal
Toll free help line is staffed
24/7/365 for emergency
issues. Further, beyond cus-
tomization and implementation
assistance, Avalution provides
a variety of customized end
user and administrator training.
Yes
TPP Notify keeps things
simple! Only one screen
is needed to write/send a
message. Further TPP Notify
enables admins to fully track
delivery status and review
individual recipient responses
to messages.
