Company/
Product Name
Years
in
Busi-
ness
Systems
Average
hourly
call
capacity
Hosted
or
On-
Premise
Messages
delivered
to what
devices?
Features
offered?
Inbound-calling?
Tools
system can
integrate?
Customer support and training
system; unique features of
system
MIR3, INC.
inEnterprise
inAlert Center
inTechCenter
inCamputAlert
inGovAlert
inWebServices
inConnect
TelAlert 6e
TelAlert Failover Support
TelAlert Messaging Server
TelAlert Voice Server
3398 Carmel Mountain Rd.
San Diego, CA 92121
858-724-1200
www.mir3.com, www.telalert.com
9
Dedicated
and
shared
Unlimited Both
cell phones
satellite
phones
PDA, SMS
email
blackberry
landline
phones
pagers
fax
toll free activa-
tion, answering
machine detec-
tion, on the fly
message record-
ing, 24x7x365
tech support
multilanguage
support, notifica-
tion attachments,
polling abilities,
conference
call bridging,
international dial-
ing, contractual
SLA, on demand
reports, text to
voice conversion
toll free activa-
tion, answering
machine detec-
tion, on the fly
message record-
ing, 24x7x365
tech support
multilanguage
support, notifica-
tion attachments,
polling abilities,
international dial-
ing, contractual
SLA, on demand
reports
Yes
answering ma-
chine detection,
on the fly mes-
sage recording,
24x7x365 tech
support, polling
abilities, interna-
tional dialing
Any system
that can com-
municate using
SOAP or XML
protocols can
integrate with
the MIR3 sys-
tem and MIR3
can import data
from any SQL
database.
Yes
Yes
Free unliimited weekly training and access to recorded
sessions 24/7. Customized
classes provided onsite.
Immediate support available
24/7/365 via a toll free number,
email, or the web.
MISSIONMODE SOLUTIONS,
INC.
MissionMode Alert and Situation
Center
111 N. Chestnut St., Suite 200
Winston-Salem, NC 27101
612-822-4800
www.missionmode.com
6
Shared
We scale
up to
meet any
customer
need
cell phones,
satellite
phones,
PDA, email,
blackberrys,
landline
phones,
pagers,
SMS, fax
With open Web
Services API,
customers can
integrate with
any BCP, ERP
or helpdesk
system they
desire
Customers go through our on-
boarding program, where our
client services staff leads them
in training, configuration and
live exercises. 24x7 support is
included in subscription.
Hosted
MUTARE SOF TWARE
Enterprise Notification System
(ENS)
2060 E. Algonquin Rd, Suite 701
Schaumburg, IL 60173
847-496-9000
www.mutare.com
8
Dedicated 2400
on-
premise
cell phones
PDA, SMS
email
blackberry
landline
phones
pagers
The ENS DB
Sync add on
will automati-
cally update
ENS from any
data source.
MissionMode is not simply
a notification solution. It is a
fully-fledged incident and crisis
management system, allowing
you to plan, collaborate, share,
track and review with your
entire team throughout the
whole incident lifecycle.
Train-the-trainer session for
administrators included to
purchase. Complete documentation included with purchase.
Support available in 8x5 and
24x7 levels.
PARADIGM SOLUTIONS
INTERNATIONAL
OpsPlanner
6701 Democracy Blvd. Suite 300
Bethesda, MD 20817
(800) 558-9568
www.OpsPlanner.com,
www.Paradigmsi.com
6
Dedicated
and
shared
Unlimited Hosted
cell phones
PDA, SMS
email
blackberry
landline
phones
pagers, fax,
satellite
phones
toll free activa-
tion, answering
machine detec-
tion, 24x7x365
tech support,
notification
attachments,
multilanguage
support, poll-
ing abilities,
conference
call bridging,
international dial-
ing, contractual
SLA, on-demand
reports
Yes
On-the-fly broadcast list
creation allows for immediate
ad-hoc broadcasting to target
groups. Broadcasts can be
initiated via voice recognition
through integration with Nu-
anace Employee Productivity
Suite.
OpsPlanner’s emer. mgmt./not.
module is unique because it is
fully integrated with planning
and recovery. No requirement to log into or configure/
maintain a separate notification
application or contact data.
