Disaster Recovery Journal, Winter 2010

SURVEY WINTER Edition

2010 Emergency Notification Survey

This survey includes information from emergency notification service providers. The information came directly from the vendor. Please use the contact listed for questions or more information. The survey looks at the following questions: types of systems; average hourly call capacity; device delivery options; additional features; inbound calling capabilities; tools that system can integrate with; customer support and training; and unique features of the notification system. To have your organization listed in a future survey, please e-mail drj@drj.com.

Company/ Product Name

Years
in
Busi-
ness
Systems
Average
hourly
call
capacity
Hosted
or
On-
Premise
Messages
delivered
to what
devices?

Features offered?

Inbound-calling?

Tools system can integrate?

Customer support and training system; unique features of system

3N (National Notification Network)

InstaCom Enterprise InstaCom GIS InstaCom Campus Alert InstaCom Citizen Alert InstaCom Hospitals Incident Communication Ctr QuickLaunch MobiLaunch

505 N. Brand Blvd. Suite 700 Glendale, CA 91203

888-366-4911 www.3nonline.com

6

Shared

1,000,000 Hosted
cell phones
satellite
phones
PDA, SMS
email
blackberry
landline
phones
pagers
fax
Extensive training, professional
services for implementation
or expansion and 24/7/365
customer support to assit with
sending a notification.

3n InstaCom is easier-to-use, more flexible, and more reliable than any other system. 3n is a partner and industry though leader, delivering content and best practices.

AMTELCO

Red Alert Emergency and Event Notification System

4800 Curtin Drive McFarland, WI 53558

(800) 380-7345 www.redalertsystem.com

30+
Dedicated
and
shared
Thou-
sands,
actual
number
depends
on
message
length
and
system
configu-
ration
Both
cell phones
satellite
phones
PDA, SMS
email
blackberry
landline
phones
pagers
fax
toll free activa-
tion, answering
machine detec-
tion, on the fly
message record-
ing, 24x7x365
tech support,
multilanguage
support, notifica-
tion attachments,
polling abilities,
conference
call bridging,
international dial-
ing, contractual
SLA, on demand
reports, text to
voice conversion
toll free activa-
tion, answer-
ing machine
detection, on
the fly message
recording,
24x7x365 tech
support, multilan-
guage support,
polling abilities,
conference
call bridging,
international dial-
ing, contractual
SLA, on demand
reports
Yes
answering
machine detec-
tion, multilan-
guage support,
24x7x365
technical sup-
port, conference
call bridging,
international dial-
ing, contractual
SLA, on demand
reports, text to
voice conversion
any software
platform ca-
pable of export-
ing its member
list into a text
format. Some
examples: Law-
son, Oracle,
PeopleSoft,
SAP, eBRP,
Tamps’ DRS,
Strohl’s
LDRPS, Strate-
gic BCP’s Re-
silienceONE,
Recovery
Planner and
more
Any type of
comma-delimit-
ed files
Amtelco offers 5-star service
and support 24/7/365.
Comprehensive training is
accomplished online and the
TechHelper Web includes
training videos, FAQs, upgrade
information and more.

Yes

No

Red Alert is extremely easy to use, features unlimited alerts, groups, responders, unique survey options, SQL reporting, online alert monitoring, and much more!